Your Rights

You have specific data protection rights under the UK Data Protection Act 2018 (the 'UK Act'), and the EU General Data Protection Regulation ('GDPR') which came into force on 25 May 2018.

Who we are

Protectmybike.co.uk is a trading name of Insuremore Ltd, (collectively referred to as “ProtectMyBike”, “we”, “us” and “our” in this Privacy Policy) that is registered in England No. 10525133. We are the data controller and we process your personal data in accordance with the relevant data protection legislation to provide you with the products and services you purchase from us.

What information do we collect?

When you visit the Protectmybike.co.uk website to purchase a cycle insurance policy we collect some personal information about you that you input directly into the website. This information includes personal details such as your names, address, email address, telephone number, date of birth, bike details and your marketing preferences.

How we use the information we collect about you?

We collect and process the information about you so that we can provide you with the products and services you request. This includes:

• meeting our contractual obligations to you
• issuing you with an insurance policy
• servicing your policy (including claims assistance, policy administration, payments and other transactions)
• detecting, investigating and preventing activities which may be illegal or could result in your policy being cancelled or treated as if it never existed
• and, only if you agree, to contact you regarding other products and services that we think may be of interest to you

When you purchase a wedding insurance product or service through us, your personal information may be shared with and processed by our associated companies, introducers, insurers, intermediaries, brokers and agencies for the purposes of administration, including third parties providing services to them. In these circumstances, we have strict contractual terms in place, to make sure that your information remains safe and secure.

When you purchase a policy from us we share your name and email address with Feefo, just for the purposes of requesting customer feedback on our behalf so that we can continually improve our products and services. Please see Feefo’s privacy policy for more information on how Feefo uses the reviews you submit.

If you provide information about anyone else, you confirm that they have agreed that you may give us their information for the reasons described in this privacy policy.

We may also provide your personal details to our regulators (e.g. the Financial Conduct Authority) or other law enforcement bodies if we are legally required to do so.

Please note: We will never sell or share your information with anyone else for their marketing purposes.

How we store and protect your information

All personal information collected by us is stored on secure servers and might be transferred outside the UK and European Economic Area but only where appropriate contractual obligations of adequate protection are in place. When you input information on our website the data is transferred to us securely. You will see that the website shows a green padlock and the website address begins with “https”. Our website uses Secure Socket Layer (SSL) technology, which is the standard security technology for establishing an encrypted link between a web server and a browser. We also have security measures in place in our offices to protect the information that you have given us.

We will need to keep and process your personal information while you are a customer of ours and for a period after this time so that we can meet our regulatory obligations, deal with any reasonable requests from our regulators and other authorities and for statistical analysis purposes.

Erasing your personal information

You may ask us to erase your Personal Information, but this right only applies in certain circumstances, e.g. where:

it is no longer necessary for us to use your Personal Information for the original purpose; our lawful basis for using your Personal Information is consent and you withdraw your consent; or our lawful basis is legitimate interests and there is no overriding legitimate interest to continue using your Personal Information if you object. This isn’t an absolute right and we have to balance your request against other factors such as legal or regulatory requirements, which may mean we cannot erase your Personal Information.

Marketing

We would like to send you information about other products and services that we think may be of interest to you. If you have consented to receive marketing (opt-in), you may opt out at anytime. If you no longer wish to be contacted for marketing purposes, please click here. We will only communicate with you and send you these offers by email. When we send you a marketing email we will also give you the opportunity to unsubscribe from future marketing.

Access to your information and correction

You have the right to request a copy of the personal information that we hold about you. To do this simply write to us at the address below or contact us by email (See How to Contact Us section below). We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. We want to make sure that your personal information is accurate and up to date. As such, you may ask us to correct or remove information you think is inaccurate.

Your right to rectification

If information we hold is inaccurate or incomplete, and this has an impact on the way we are using your data, you have the right to have any inaccuracies corrected and for any incomplete data to be completed.

If you ask us to rectify your information, we will either confirm to you that this has been done, or if there is a valid reason that this cannot be done, we will let you know why.

Your right to erasure (the right to “be forgotten”)

You have the right to request that your personal information is erased in certain circumstances.

If you ask us to erase your information, we will either confirm to you that this has been done, or if we are unable to delete it, let you know why and also inform you how long we will hold it for. For more information, see the “retaining and destroying data” section of this notice.

Retaining and destroying data

We retain information about you and the products you purchase to meet a number of legal and regulatory requirements, as well as our own legitimate business interests. For the period we retain your information, it is held securely by us or by third-party service suppliers contracted to store it on our behalf.

Our retention policy gives further information on the types of information we retain, how long we hold it for and why we hold it. You can request a copy by contacting us on the details shown in the “How to contact us” section of this notice.

Cookies

Cookies are text files placed on your computer to remember browser and visitor behaviour information. We use cookies to analyse the patterns of behaviour of visitors to our site so that we can deliver you a better online experience and monitor the performance of the website. The main reason we use cookies are for the following reasons:

• To enable progression through the online quotation process to ensure that you have a seamless purchase experience
• To provide information that can help us to understand what interested you on our website
• To track sales from online affiliates so we can pay them any commissions due
• To measure the effectiveness of our advertising and how visitors use our site

If you'd prefer to restrict, block or delete Cookies from Protectmybike.co.uk, you can use your browser to do this. www.aboutcookies.org provides full details on how to manage Cookies on different types of web browsers. However, please note preventing cookies from ProtectMyBike may impact your experience on this website.

Follow the Cookie Policy link to read more.

Other Websites

Our website may contains links to other websites. This privacy policy only applies to this website so when you link to other sites, you should read their own privacy policies.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements. You should regularly check this Privacy Policy for updates. This privacy policy was last updated on 09/09/2020.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. You can do this by contacting our Data Protection Officer:

In writing: Insuremore Ltd, 282 Leigh Road, Leigh on Sea. Essex SS9 1BW
By email: dataprotection@insuremoreltd.com

If you wish to make a complaint about the use of your personal information, please contact our Data Protection Officer using the details above. You can also complain directly to the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk/